I've been teaching EndNote Web to a few of my classes this semester and it's come to my attention that some students are not seeing the same full set of options in EndNote Web as I am. This includes the list of import options (i.e., the list of databases where they are exporting the references from) as well as the list of bibliographic style options (i.e., the specific journal styles they want to use).
Have you encountered this, too? I'm still seeing the full list of options, as always, and it's only some students who have told me they're having this problem - not all of them, so it's perplexing as to how I can help them solve this! Thanks in advance for any help or suggestions you might be able to offer.