Although we can assist learners in using different programs for use with FabLab equipment, familiarity with a 3D design program and a vector design program would certainly be beneficial for learners to have.
While we do our best to help learners export their files for printing out of their software of choice, there are too many software options for us to be experts at all of them. Many learners use SolidWorks, Rhino, Fusion 360, GCode, and Meshmixer for 3D files, and Adobe Illustrator, AutoCAD, or SolidWorks are common for 2D vector files.